Refund policy

Last updated: October 23, 2026

At Oakline Sheds, we stand behind every structure we ship. If your order isn't the right fit for your yard, we offer a clear 30-day return and refund policy across the United States.

30-Day Return Window

You have 30 calendar days from the confirmed delivery date to request and post a return.

Return Eligibility & Condition

  • Items must be new, unused, unassembled, and unmodified.
  • Panels, floor kits, trim pieces, manuals, and hardware bags must be returned complete inside their original flat-pack cartons.
  • Structures that have been anchored to concrete, modified, or damaged during improper assembly or severe weather without anchoring are not eligible for remorse return.

How to Start a Return

Email support@oaklinesheds.com or call +1 (321) 758-6417 with your order number (starting with #) and reason for return. Our St. Cloud, Florida support team responds within 1 business day (Monday–Friday, 9:00 AM – 5:00 PM ET) with return authorization instructions.

Authorized Return Address:
Oakline Sheds — Returns Department
3508 Rhapsody St, St Cloud, FL 34772, United States

Return Shipping Costs & Restocking Fees

  • Defective, Damaged, or Incorrect Items: $0.00 (Free) — Oakline Sheds provides a free prepaid return shipping label or sends free replacement panels/hardware at zero cost to you. Simply email photos of the affected carton or part within 30 days of delivery.
  • Change of Mind / Remorse Returns: The customer is responsible for return shipping using any trackable ground carrier.
  • Restocking Fee: $0.00 — We charge zero restocking fees.

Exchanges & Order Cancellations

  • Exchanges: Yes — we accept exchanges within 30 days for another size or finish, or you may return your unopened item for a full refund and place a new order right away.
  • Cancellations: Orders may be cancelled free of charge for a 100% full refund any time before carrier dispatch by emailing support@oaklinesheds.com.

Refund Processing Time

Once your return arrives and is inspected at our facility, your full refund is issued to your original payment method within 3–7 business days.

Customer Support

Oakline Sheds
Address: 3508 Rhapsody St, St Cloud, FL 34772, United States
Email: support@oaklinesheds.com
Phone: +1 (321) 758-6417
Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time